I wish to thank you now, at the conclusion of our negotiations on 215 Invercauld Rd, Goonellabah, which have been so professionally conducted by your Staff in general, but in particular, by your special representative, Jacky, for a happy experience.
From the outset, we have been devotedly cared for by a Lady who showed us an undivided and calm attention while introducing us to the property. Jacky made me feel I was the only object of her concern as she listened attentively to my needs. Her initial presentation of a beautiful home was characterised by a silent presence which gave me space to absorb the atmosphere of the house, while, at the same time, trying to assess the new configuration of the premises. I felt totally unrushed and, in a strange way, unaware of this professional Person’s presence.
The house was sold at first sight.
After the decision was made, the more practical work had to be approached. At this stage also, Jacky was a blessing as she carefully and intelligently guided us through the process of the purchase. She thought of every detail, and was sensitively considerate towards the stress involved in the whole procedure. Jacky’s kindness and willingness to go the extra mile became evident as the more personal and, maybe, insignificant details had to be approached. No inquiry was too trivial, no request went unattended, and all the time, Jacky smiled!
Thank you for this unique experience, Patrick, in providing us with a splendid property, but especially for assigning us to the care of a very special Lady, Jacky. God bless, M Ireland. 28/4/19